Privacy Policy for tyloraxivena.com

Your privacy matters—here’s how we protect and manage your information

Introduction and Scope of Policy

At tyloraxivena.com, safeguarding your personal data is a responsibility we take seriously. This policy explains how we collect, use, share, and protect your information when you visit our website or interact with our services. It applies to visitors, customers, and anyone engaging with our digital content in South Africa.

We are committed to transparency, legal compliance, and respecting your rights under the Protection of Personal Information Act (POPIA) and related laws. Please review this document carefully to understand how your data is handled and how you can exercise your rights regarding your personal information.

How We Collect Personal Data

We collect information directly from you and automatically through your use of our site. This includes details you provide voluntarily, such as when filling forms, and data gathered through technology like cookies and analytics tools.

Personal Data You Provide Directly

  • Contact details you submit via website forms or email
  • Information you provide when subscribing to updates
  • Details shared when requesting support or information
  • Personal information entered for event registrations
  • Responses or feedback submitted through surveys

Information Collected Automatically

  • Device type and operating system used to access our site
  • Browser type, version, and language preferences
  • IP address and general geographic location
  • Referring website addresses and clickstream data
  • Interactions with site features and viewed content

How We Use Your Personal Data

Your information is used to provide, improve, and personalise our services, communicate with you, manage security, and comply with legal obligations. We may also use data for analytics and marketing (with your consent).

  • Processing service requests or inquiries
  • Sending relevant updates or newsletters
  • Customising content and user experience
  • Analysing website traffic and usage trends
  • Managing technical and security operations
  • Complying with applicable laws and regulations
  • Conducting marketing, with your consent only

Our Commitment: We respect your privacy and strive to implement industry-standard security and privacy practices. Your personal information is handled with care and only shared as described in this policy.

Sharing and Disclosure of Data

We do not sell your personal data. Information is only shared with trusted partners, service providers, or where required by law, always under strict confidentiality obligations.

Trusted Service Providers

We may share your data with third-party service providers who support our operations (such as hosting, analytics, or email delivery). These partners are contractually bound to protect your information and use it solely for agreed purposes.

Compliance with Legal Obligations

We may disclose your information to authorities if required to comply with laws, regulations, or legal proceedings.

Aggregated and Anonymous Data

Non-personal data may be used for reporting and statistical analysis purposes.

Your Rights and Choices

You have the right to access, correct, delete, or limit the use of your data. You can also object to certain processing or request a copy of your information. To exercise these rights, contact us using the details below.

  • Request access to the personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your data in a portable format
  • Object to processing for certain purposes
  • Request restriction of data processing

To exercise your rights, please contact us with your request. We aim to respond promptly and in accordance with South African law.

How We Protect Your Data

We use technical and organisational measures to safeguard your data from loss, misuse, or unauthorised access. Security is reviewed and updated regularly to address new risks.

Technical Security Measures

  • Use of secure server hosting and data encryption
  • Routine software updates and patching
  • Firewalls and intrusion detection systems
  • Access controls for sensitive information

Organisational Safeguards

  • Regular staff training on privacy and security
  • Restricted data access based on job roles
  • Clear privacy and confidentiality procedures
  • Incident response and breach notification plans

Data Retention and Deletion

We retain your information only as long as necessary to fulfil our business and legal obligations. Retention periods vary depending on the type and purpose of data collected.

  • Account-related details retained for active users
  • Service usage data kept for improvement analysis
  • Email and message logs stored for support needs
  • Transaction data retained for statutory periods
  • Marketing preferences kept while consent is valid

Data is securely deleted or anonymised when retention is no longer required.

International Data Transfers

If your data is transferred outside South Africa, we take steps to ensure adequate protection, including standard contractual clauses or other safeguards as required by law.

  • Using reputable service providers with strong protections
  • Reviewing compliance with international standards
  • Implementing data transfer agreements
  • Regularly assessing data protection measures

Cookies and Similar Technologies

We use cookies to enhance your experience, analyse site usage, and support marketing (with your consent). You can manage your cookie preferences through your browser or our site settings.

Types of Cookies We Use

  • Necessary for basic site functionality and security
  • Used for analytics and site performance monitoring
  • Help tailor content and remember preferences
  • Support additional features and integrations

You can change cookie settings at any time in your browser or site settings.

Updates to This Policy

We may update this privacy policy to reflect legal, technical, or business changes. Significant updates will be communicated through our website or direct notification.

  • Prominent notice on the homepage
  • Direct email where applicable
  • Banner notification on site entry
  • Updated policy date at the top of this page

We encourage you to check this page regularly for updates.

Contacting Us About Privacy

If you have questions or requests about this policy or your data, please contact us using the information below.

Tyloraxivena

Pharos House, 18 The Boulevard, Westville, Durban 3629 South Africa

Phone: +27(43)5199693

Email: content@tyloraxivena.com

Last updated June 18, 2026

Effective from June 18, 2026